- Guangdong Sunlite Technology Co., Ltd.

Sunlite Full Lifecycle Service System

Empowering Value with Expertise, Shaping The Future Through Service

I. Pre-Sales Service System

1. Need Insight Mechanism

Industry expert team conducts on-site research of client application scenarios

Establishes a three-dimensional needs analysis model(functional requirements / environmental parameters / cost budget)

Delivers Product Development Evaluation Record Form and technical parameter comparison tables

2. Solution Recommendations

Visual comparison of core performance indicators (abrasion resistance / temperature resistance / compression set resistance, etc.)

Organizes industry experts to conduct finite element stress analysis, operating condition analysis, and core pain point analysis for products

Provides at least 3 Differentiated solutionsbased on client performance requirements

II. Customization Service Matrix

1. End-to-End Customization Management

Needs Confirmation
Solution Design
Prototype Validation
Small-Batch Product Testing
Large-Batch Product Testing
Mass Production Delivery

2.Technical Empowerment Advantages

10,000+ Custom Case Library Built Over 28 Over Of Industry Experience

Material Analysisi Supported By National-Level Accredited Laboratory

Professional Mateial Formulation Optimization,Technical Support,And Industry Insights From Domain Experts

Dedicated Service Code: Enables Full Lifecycle Traceability Management

Customized Case Library

Material analysis

Industry Experience

Exclusive Code

III. After-Sales Service Commitments

1. Quality Assurance System

Six-layer quality inspection standards(raw materials / mixing / vulcanization / dimensions / performance / appearance)

98.9% client repurchase rate validates our quality promise

2. Rapid Response Mechanism

8-hour inquiry response (including professional technical answers)

4-day express prototyping(in-house mold workshop and dedicated mold design/manufacturing team for rapid turnaround)²

7-14-day delivery cycle(supports green channels for urgent orders)

48-hour complaint response(provides investigation reports and clear resolution plans)

3. Value-Added Service Package

Free technical training (online + offline)

7×24-hour lifetime maintenance consultation

4. Complaint Handling Flowchart

IV. Client Success Stories

Client Case 1: German Automotive Parts Manufacturer (Cooperation Since 2023)

01

Client Background:

A Tier 1 supplier to European automakers, facing strict requirements for high-temperature resistant materials.

02

Challenge:

Existing materials showed performance degradation under extreme conditions (180℃+), leading to a 12% end-customer complaint rate.

03

SUNLITE Solution:

Pre-sales phase: Expert team rapidly developed 3 customized solutions based on operating conditions and performance needs; selected a high-temperature resistant composite rubber formulation with lab tests showing a 40% improvement in temperature resistance.

Customization service: Optimized mold design using the 10,000+ case library, achieving 72-hour express prototyping — 60% faster than industry average.

After-sales support: Improved installation processes, increasing client production line yield from 89.

04

Outcomes:

Client repurchase rate increased to 100%, with 3 new product lines added.

Client testimonial: “Sunlite’s end-to-end service resolved a 2-year product issue in just 3 months.”

Client Case 2: US New Energy Equipment Company (Cooperation since 2024)

01

Client Background:

A global leading solar energy storage equipment manufacturer deploying high-reliability equipment in African deserts.

02

Challenge:

Equipment seals had a lifespan of only 6 months in dry, dusty environments—far below the design target of 3 years—leading to high maintenance costs.

03

SUNLITE Solution:

Need insight: Expert team collected on-site data (temperature, humidity, sand particle size) to develop a nano-coating sealing solution.

Technical empowerment: Optimized formulations via the national laboratory, extending weather resistance to 48 months while reducing material costs by 15%.

Full lifecycle service: Provided lifetime maintenance consultation and remote guidance for preventive maintenance, reducing unplanned downtime by 90%.

04

Outcomes:

Equipment failure rate in African markets dropped by 75%, saving $2 million in annual maintenance costs.

Client testimonial: “Sunlite’s service not only solved our problem but also helped us build a sustainable O&M system.”